Frequently Asked Questions

1-800-322-6391   Contact Us

Frequently Asked Questions

Q: Do you accept orders from individuals or do I have to have a business?
A: We accept orders from both individuals as well as businesses.

Q: What is the minimum amount that I can order?
A: One (1) case is the minimum order.

Q: Do you ship C.O.D.?
A: No, payment must be made at the time the order is placed. We accept all major credit cards.

Q: Is ordering on your website safe and secure?
A: Yes, any of your information is stored on a secure server. No need to worry, we are a safe and secure online retailer.

Q: How long will it take to process my order once it is placed?
A: If we receive your order by 1pm EST and the item is in stock it will usually ship the same business day. All orders ship within 1-2 business days.

Q: What happens if the candy I order is not in stock?
A: In the unlikely event that the item you order is unavailable, we will contact you immediately by phone or email to let you know.

Q: When can I expect to receive my order?
A: We use UPS ground shipping. Shipping normally takes 3-4 business days to most locations. 

Q: How much does shipping cost?
A: Weight, number of cases, and zip code of the destination are all factors in calculating freight costs. Our website provides a shipping calculator to provide you the freight charges prior to you finalizing your transaction. If your order weighs more than 200 pounds, you will qualify for a multi-weight discount. That discount will NOT appear on your web order. That information is available by contacting us at 800.322.6391.

Q: Will I be notified when my package ships?
A: Yes, you will receive an email confirmation with tracking numbers

Q: I need my order fast – Do you offer Express Shipping?
A: Yes, UPS Express shipping is available when placing your order on our website.

Q: Do you offer extra discounts on large orders?
A: If you are ordering 200lb. or more contact us at 800.322.6391 and our sales representative will be happy to assist you.

Q: I live nearby – can I pick up my order and save the shipping charges?
A: Yes, by all means. Contact us at 800.322.6391 with your request and our warehouse staff will be happy to have your order ready when you arrive.

Q: What is your return policy?
A:Because candy is a perishable item we DO NOT accept returns of candy. If you receive the incorrect product or the item is damaged contact us immediately. You must contact us within 72hrs of receipt. All complaints received after 72hrs will not be eligible for refund. We will either issue a refund or replace the item at no extra charge. We cannot accept returns due to customer error or dislike of the product received.

Q: What do you do with my personal information?
A: Your personal information is not shared. It is strictly confidential and for our use only. We use your email address to provide you with your UPS tracking information. We require a phone number in order to contact you with any questions we may have regarding your order.

Q: Is the website the only place I can place an order?
A: No, you can contact our customer service department at 800.322.6391 and we will happy to accept your order over the phone.